End-to-End Order Fulfilment & Returns Automation
A D2C brand processes 500+ orders daily across Shopify, Amazon, and their own website. Customer support handles 80+ return/exchange requests per week manually.
~15 hrs
Saved per week
99.2%
Order accuracy
4 min
Avg return processing
35%
Fewer support tickets
Automated Workflow
How the automation handles the entire process end-to-end
This workflow is for demonstration purposes only. We custom-build automation architectures tailored to each client's specific requirements, tools, and processes.
How It Works
Each step in the automation pipeline
Multi-Channel Order Ingestion
Orders flow in from Shopify, Amazon, website, and Instagram into a unified queue.
Payment & Inventory Verification
Validates payment status and checks real-time inventory across warehouses.
Label Generation & Dispatch
Generates shipping labels via Shiprocket/Delhivery and triggers warehouse dispatch.
Tracking & Customer Updates
Sends automated SMS and email updates at every shipping milestone.
High-Value Order Review
Orders above threshold are flagged for human review before dispatch.
Return Request Processing
AI processes return requests, checks eligibility against policy automatically.
Refund or Exchange Routing
Routes eligible returns to either refund processing or exchange shipment.
Exception Escalation
Ineligible returns and edge cases are escalated to human support with full context.
Before & After
The measurable impact of automation
Tech Stack
Tools and technologies powering this automation
Want this for your D2C brand?
Let's discuss how we can automate your workflows and save your team hours every week.
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