Patient Journey Automation — Booking to Prescription
A multi-speciality clinic sees 150+ patients daily. The reception team handles calls, WhatsApp, walk-ins, and follow-ups all manually. 30% of appointments are no-shows.
~20 hrs
Saved per week
40%
Fewer no-shows
2 min
Avg booking time
24/7
Booking available
Automated Workflow
How the automation handles the entire process end-to-end
This workflow is for demonstration purposes only. We custom-build automation architectures tailored to each client's specific requirements, tools, and processes.
How It Works
Each step in the automation pipeline
Multi-Channel Patient Intake
Patients reach out via phone, WhatsApp, website, or walk-in — all captured in one system.
AI Symptom Triage
AI agent asks about symptoms to determine urgency and recommend the right specialist.
Emergency Escalation
Urgent cases are immediately flagged and routed to an available doctor.
Insurance Pre-Authorisation
For insured patients, the system auto-initiates pre-auth with the insurance portal.
Smart Appointment Booking
Finds the best available slot based on doctor availability, patient preference, and urgency.
No-Show Prevention
Sends confirmation SMS, plus reminders at 24 hours and 2 hours before appointment.
Doctor Consultation
Pre-visit form is collected before arrival. Doctor receives full patient context digitally.
Prescription & Follow-Up
Visit summary and prescription are sent via WhatsApp. Follow-up auto-scheduled at 7 days.
Before & After
The measurable impact of automation
Tech Stack
Tools and technologies powering this automation
Want this for your clinic or hospital?
Let's discuss how we can automate your workflows and save your team hours every week.
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